Qwest Communications has appointed Teresa A. Taylor as chief operating officer (COO) of the company. Before joining Quest, Taylor served as executive vice president of Business Markets Group since August 2008. She had full P&L responsibility and oversaw the sales, marketing and delivery of voice and data communications services to business and government customers.
Taylor will replace Thomas E. Richards as COO, who has served as the company’s chief operating officer since July 2008 and is leaving the company to become president and chief operating officer of CDW Corporation.
Edward A. Mueller, chairman and CEO of Qwest said, “Teresa is an experienced telecommunications veteran and a proven leader here at Qwest. She has led our Business Markets, Wholesale and Product groups with great success and also served as our chief administrative officer in which, among other things, she led two negotiations with the Communications Workers of America and the IBEW. Teresa is well-equipped to step into the COO position and allow us to continue our intense focus on the daily operations of the company and our goal of perfecting the customer experience.”
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