Cox Communications has announced that it has extended its agreement with CSG Systems for three more years. CSG Systems will provide Output Solutions to Cox and will cater print and mail statements for over six million Cox customers. CGS will also provide Statement ImageView, a solution that creates electronic statement images that Cox Customer Service Representatives (CSRs) can use.
Mark Kaish, vice president of technology operation for Cox Communications said “We realize that our customers have a choice of providers, so we take extra steps to provide the best customer care possible at every touch point, working with CSG allows us to leverage the latest technology and design for our monthly statement. When you consider that the statement is the most consistent communication method we have with our customers, it becomes even more important to get it right.”
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